Frequently Asked Questions

Q: How do I receive my download after purchase?

You will receive an email with a secure download link immediately after your payment is confirmed. You can also access your files from your order confirmation page at any time.

Q: What format are the files in?

Most products are PDF files. File formats are listed on each product page. PDFs can be opened on any device using free apps like Adobe Acrobat Reader or Apple Preview.

Q: Can I print the files?

Absolutely! Print at home on any printer or take the file to your local print shop. We recommend standard letter size (8.5" x 11") at 300 DPI for crisp, clear results.

Q: Can I use this on my tablet or phone?

Yes! Open the PDF on your iPad, tablet, or phone and use a stylus or Apple Pencil to fill it in digitally — no printing required.

Q: Do you offer refunds?

Due to the instant download nature of digital products, we do not offer refunds once a file has been accessed. If you have a technical issue, contact us and we'll make it right.

Q: Can I share the files with others?

Each purchase is licensed for personal use by one person. If you'd like to use a product for a group (e.g., a church small group), please purchase one copy per person or contact us for group licensing options.

Q: I didn't receive my download email. What do I do?

Check your spam or junk folder first. If it's not there, contact us with your order number and we'll resend it right away.

Q: How do I contact you?

Email us at info@pmpdigitalcreations.com or send a message through our contact page. We respond within 24 hours, Monday–Friday.